Last updated: 08/02/2026
Dementia and Me is committed to protecting your privacy and handling your personal data with care, respect, and transparency.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, courses, mentoring, or community.
Who We Are
Business name: Dementia and Me
Based in: United Kingdom
We provide dementia home care support, education, courses, mentoring, coaching, and community resources for family carers.
What Information We Collect
We may collect the following personal data:
Information You Provide
Name
Email address
Phone number
Billing details (processed securely via third-party providers)
Information you choose to share during mentoring, courses, or group sessions
Automatically Collected Information
IP address
Browser type and device
Pages visited and time spent on our website
This helps us improve the website and user experience.
Special Category (Sensitive) Data
We understand that caring for someone with dementia can involve sensitive personal information.
If you voluntarily share health-related or personal details during mentoring or support sessions:
We treat this information with strict confidentiality
We only use it to support you within the scope of our services
We never sell or misuse this information
We encourage you to share only what you feel comfortable with.
How We Use Your Information
We use your information to:
Provide services, courses, mentoring, and support
Communicate with you (emails, updates, session information)
Process payments and bookings
Improve our website and services
Meet legal and regulatory obligations
We will never use your data for purposes you would not reasonably expect.
Legal Basis for Processing (UK GDPR)
We process your data under the following lawful bases:
Consent – when you sign up, contact us, or join mailing lists
Contract – to deliver paid services or courses
Legal obligation – where required by law
Legitimate interests – to run and improve our services responsibly.
Email Marketing
If you join our mailing list:
You will only receive emails relevant to our services and support
You can unsubscribe at any time using the link in our emails
We do not spam or sell email addresses.
Sharing Your Information
We do not sell your data.
We may share information only with:
Trusted service providers (e.g. payment processors, email platforms)
Legal or regulatory authorities if required by law
All third parties are required to handle your data securely and lawfully.
Confidentiality in Groups & Mentoring
While we treat all shared information with care:
We cannot guarantee confidentiality of other participants in group sessions
We ask all participants to respect privacy and not share others’ stories.
How We Store and Protect Your Data
We take appropriate measures to protect your data, including:
Secure platforms and password protection
Limiting access to personal information
Using reputable third-party providers
We keep data only as long as necessary for its purpose or legal requirements.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent at any time
Object to certain types of processing
To exercise these rights, contact us at [email protected]
Cookies
Our website may use cookies to:
Improve functionality
Understand website traffic
You can control cookies through your browser settings.
Third-Party Links
Our website may include links to other websites. We are not responsible for their privacy practices or content.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
